Returns & Exchanges
We want you to feel confident and beautiful in your Mister Zimi pieces, which is why we offer a flexible 30-day return policy for all full-priced items. Whether you need a different size or a different print, our streamlined process ensures your exchange or refund is handled with ease.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Outcome
Select whether you would like a size exchange, a store credit with a bonus top-up, or a refund to your original payment method.
Pack and Post
Securely package your unworn garments with original tags attached and print your prepaid shipping label provided by the portal.
Processing and Confirmation
Once your return arrives at our warehouse, please allow 3-5 business days for our team to inspect the items and process your request.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing